2021 Service Assurance Report

The requirements around network quality are drastically increasing for both business and home use cases. SLAs are promising network quality with network KPIs, but how can we measure this? Meet active assurance. In this video, Stefan Vallin, Senior Product Manager at Juniper Networks, discusses how active assurance manages SLAs to ensure network quality. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

Are you ready to reimagine your network operations? In this video, Walter Kenrich, Sr Director Product Management for Analytics and SaaS at Ribbon Communications, discusses the three key pillars that telecom customers need to endorse in their service assurance efforts: visibility, agility, and automation. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

5G is changing the landscape for service assurance. Historically, the telco industry has relied on passive monitoring to fulfill service assurance needs. In this video, Mikael Grill, CEO of Emblasoft, talks about the advantages of introducing active monitoring for more precise measurement of network service KPIs and QoS. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

Service assurance must evolve to expand visibility, understand context, and encompass SD-WAN and SASE. In this video, Angelique Medina, Director, Product Marketing of Cisco ThousandEyes, discusses how service assurance is evolving and why it needs to progress from monitoring to observability. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

It’s all about the application experience. In this video, Mehul Patel, Head of Marketing at Prosimo, discusses the important factors in delivering application experience with today’s infrastructure, including application security, speed, and the overall cost. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

What’s the boundary of where managed service providers and carriers start and stop with respect to cloud services? In this video, Jeff Lewis, Vice President, Software Defined Networking – Products, Solutions and Operations at Comcast Business, discusses the complexity of interacting with services in the cloud. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

With large amounts of data, endpoints and interactions taking place on a network, the focus on service assurance becomes even more important. In this video, Rupesh Chokshi, Vice President of AT&T Cybersecurity, discusses why service assurance and cybersecurity are critical in the ongoing management of the network. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

In this video, Michael Kearns, Co-Founder and Chief Strategy Officer of Amartus, shares examples to support the need for coordination between providers. He discusses the overall scope of opportunity for the market drivers as well as the changes in networking, cloud, and application delivery that are disrupting the industry. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

Going forward, service assurance is vital for personal and business communications, says Chet Patel, BT’s Chief Commercial Officer and President, BT Americas. Continuous investment is needed, especially in AI, automation, and analytics, to ensure the best customer experience. Download AvidThink's 2021 Service Assurance Report to explore strategies on building future-ready service assurance for business and technology leaders.

Every part of an organization is equally important to ensure a positive customer experience. In this video, Staffan Göjeryd, CEO of Arelion, talks about how service assurance and client care helps Arelion maintain a successful customer experience.